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Process and Quality Manager (CABA)

Process and Quality Manager (CABA)

At New Talent, we look for our Client, an Important Multinational Services Company, a Process and Quality Manager to join the Global Service Center in Buenos Aires focused on providing high quality administrative services to clients around the world.

We seek a Professional with a strong orientation to Service and Management of High Performance Teams, Outstanding Interpersonal Skills to lead and influence teams with top service standards, Outstanding Negotiation Skills and Strategic vision and Decision Making, Proactive, Responsible, Flexible, Optimistic, Excellent Communication skills, ability to solve problems andKe Strategic Vision, Openness for Intercultural Labor Interaction, Anticipation Capacity and interpretation of business needs.

Key Requirements:

Academic Credentials

  • Bachelor’s degree or equivalent (preferably Business, Computer Science, IT/IS, Industrial Engineering or similar) (Master’s degree or additional relevant qualification would be an advantage)
  • 6 – 10 years of experience in project management, handling business transitions (from inception to delivery), change management process and technology led changes
  • Certification in Six Sigma (Green Belt), Lean or any other relevant process improvement discipline and service delivery standards is required
  • Proficient using MS Office, Productivity, Reporting and Statistical Analysis Tools

Language level: Excellent English verbal and written communication skills

Work experience: Strong experience in managing projects and balance with day to day operational responsibilities in a smart and efficient Manner exceptional

Main Responsibilities:

  • Monitor and report the overall performance of business services within Service Hubs to ensure consistency in process execution based on global standards
  • Oversee the process and quality activities to monitor quality, productivity, CSAT and all relevant KPIs within the centre and proactively measure, manage and report against service level agreements (SLAs) and relevant metrics
  • Lead common projects that cross functional projects within
  • Practice Champion of Quality as a discipline across and legal service
  • Execute best-in-class industry practices, methodologies, procedures and process improvements initiatives to implement identified improvements across all Service Hubs
  • Design and implement a multi-dimensional performance measurement system to understand results vs targets in areas such as cost, time, quality, and others, as required
  • Drive efficiencies to collect, consolidate and analize performance data from Global Services groups to evaluate against targets
  • Collaborate with E2E GPOs to identify potential challenges and proactively manage against SLAs and agreed metrics
  • Lead the execution of quality programs and monitoring services to ensure consistency across the Service Hubs

Full Time position

Excellent contracting conditions and important benefits

Please send your CV in Spanish and English.

We are waiting for your application!